HIGH-PERFORMANCE TEAMS PART III: ONE MORE PUZZLE PIECE

In the first two parts in this series, we built upon the work done by a Google research team that identified two key elements present in high performing teams. 1.    Psychological safety—people felt safe to talk. 2.    Broad participation—all team members have equal opportunity to contribute to the group conversation. The third element of being a high-performing [...]

That was gracious. That was not.

I am often reminded that the same ideas we work with in organizational settings apply to family and friends—and often have more impact at home because, while work is important, it’s always family and friends first. Empathy is a key topic in the business world these days. “The evidence is clear that the most effective [...]

HIGH-PERFORMING TEAMS PART II: GAINING BROAD PARTICIPATION

This is the second post in a three-part series based on a study about teams by Google. Researchers completed an intensive two-year study of more than 180 teams looking for the key characteristics of their high-performing teams. The New York Times article on the Google study is worth your time. Two elements stood out: 1. Psychological safety—people felt [...]

HIGH-PERFORMING TEAMS PART I: CREATING SPACE WHERE EVERYONE FEELS SAFE

A group of researchers at Google completed an intensive two-year study of more than 180 teams looking for the key characteristics of their high-performing teams. The New York Times article on the study is worth your time. Two elements stood out: 1. Psychological safety—people felt safe to talk. 2. Broad participation—all team members have equal opportunity [...]

The Art of Clearing

Sometimes your thoughts don’t help. Psychology researchers at the University of Chicago wondered what would happen if students took a few minutes to jot down all their worries just before taking an exam. They idea was to clear the working memory of anything that could interfere with the mental clarity the students needed to perform [...]

Hey, Mom, what can I help you with today?

Recently a friend was lamenting to me about how the younger generation does not seem as inclined to help out around the house. Upon reflection, I can see where that might be the case, especially since young people today are socially more connected and have access to so much technology for entertainment. Wouldn’t it be [...]

Q&A with Dr. Wanda Wallace of Leadership Forum, Inc.

Dr. Wanda Wallace and I have a lot in common – we’re both authors, we both devote our time to helping organizations succeed, and, perhaps most importantly, we both care deeply about establishing and maintaining productive relationships. Dr. Wallace does this as President and CEO of Leadership Forum, Inc., where her focus is to enable [...]

Q&A with Len Friedman: Healthcare Leaders Are Relationship Managers

Len Friedman is Director of the Master of Health Services Administration program and a Professor in the Department of Health Services Management and Leadership at George Washington University. He is an expert on the mechanisms of organizational change and strategic decision-making in health service organizations – and that’s exactly why I’m delighted to feature him in [...]

Do you make mistakes with your family members?

If so, you probably don’t need new skills—just a different perspective. Often the way we relate to our family members isn’t very inspiring. Why? Because we take them for granted. It’s human to take things for granted, but there is a cost in doing so. Whenever we take a person or relationship for granted, we [...]

Four favorite ideas for being productive

Sometimes it’s the simple ideas that can most powerfully drive personal effectiveness. Here are four of my favorite ideas for being productive: Get started Bird-by-bird Three accomplishments each week One thing a day to maintain momentum Get started We all have places we are avoiding or where we are waiting. Leaving things undone for too [...]