That was gracious. That was not.

I am often reminded that the same ideas we work with in organizational settings apply to family and friends—and often have more impact at home because, while work is important, it’s always family and friends first. Empathy is a key topic in the business world these days. “The evidence is clear that the most effective [...]

HIGH-PERFORMING TEAMS PART II: GAINING BROAD PARTICIPATION

This is the second post in a three-part series based on a study about teams by Google. Researchers completed an intensive two-year study of more than 180 teams looking for the key characteristics of their high-performing teams. The New York Times article on the Google study is worth your time. Two elements stood out: 1. Psychological safety—people felt [...]

HIGH-PERFORMING TEAMS PART I: CREATING SPACE WHERE EVERYONE FEELS SAFE

A group of researchers at Google completed an intensive two-year study of more than 180 teams looking for the key characteristics of their high-performing teams. The New York Times article on the study is worth your time. Two elements stood out: 1. Psychological safety—people felt safe to talk. 2. Broad participation—all team members have equal opportunity [...]